{"id":2030,"date":"2026-04-02T09:59:34","date_gmt":"2026-04-02T07:59:34","guid":{"rendered":"https:\/\/mailnjoy.com\/hunt\/?page_id=2030"},"modified":"2026-04-02T11:08:34","modified_gmt":"2026-04-02T09:08:34","slug":"cgu","status":"publish","type":"page","link":"https:\/\/mailnjoy.com\/hunt\/en\/cgu\/","title":{"rendered":"Terms of Service"},"content":{"rendered":"\n

Mailnjoy Terms and Conditions of Sale and Service Use<\/h1>\n\n\n

Version dated June 1, 2024<\/em><\/p>\n\n\n

Preamble<\/h2>\n\n\n

MAILNJOY, a simplified joint-stock company (SAS) registered with the Toulouse Trade and Companies Register under No. 882433030, with its registered office located at 6B rue de la Gravette, 31830 Plaisance du Touch, France (hereinafter \u201cMAILNJOY\u201d<\/strong>) provides email and\/or transactional solutions through its website www.mailnjoy.com<\/a> (\u201cthe Site\u201d).<\/p>\n\n\n

The purpose of these Terms of Use is to define the terms and conditions for using MAILNJOY\u2019s Services. They constitute a legally binding agreement between MAILNJOY and any user of the www.mailnjoy.com<\/a> platform (\u201cthe User\u201d). By subscribing to or using the Site or the Services, the User declares that they have read and accepted without reservation the current version of these Terms of Use.<\/p>\n\n\n

Any special terms and conditions negotiated between MAILNJOY and the User shall take precedence over these General Terms of Use.<\/p>\n\n\n

The terms used in this document are defined as follows:<\/p>\n\n\n

\u201cUser\u201d means any individual or entity that uses MAILNJOY\u2019s Services.<\/p>\n\n\n

The \u201cServices\u201d provided by MAILNJOY are the features made available to Users through the Site, including, but not limited to, the provision of reports and the optimization of the deliverability of sent messages.<\/p>\n\n\n

A \u201cprocessor\u201d is a company that processes data at the request of a data controller. Thus, MAILNJOY acts as a processor to provide its Services to Users, who determine the purpose and methods of the processing. Similarly, MAILNJOY may engage processors (\u201csub-processors\u201d) to process data on its behalf.<\/p>\n\n\n

\u201cUser Data\u201d refers to the data processed by MAILNJOY on behalf of Users in connection with the provision of the subscribed Services.<\/p>\n\n\n

“Personal data” refers to information relating to an identified or identifiable natural or legal person.<\/p>\n\n\n

The \u201cParties\u201d refer to MAILNJOY and the User<\/p>\n\n\n

1) Purpose of MAILNJOY Services<\/h2>\n\n\n

MAILNJOY provides solutions in the field of email and\/or transactional communications through its email address processing platform, which is marketed via the Website.<\/p>\n\n\n

2) User Account Management<\/h2>\n\n\n

To use MAILNJOY Services, you must create an online account, with the exception of the single-item demo service.<\/p>\n\n\n

The User is responsible for the accuracy of the information provided and agrees to update their personal information or to notify MAILNJOY immediately of any changes affecting their circumstances.<\/p>\n\n\n

The User shall take all necessary measures to ensure that access to their account remains confidential.<\/p>\n\n\n

In the event of unauthorized use of their account, the User agrees to notify MAILNJOY immediately and to change their password without delay.<\/p>\n\n\n

Any charges resulting from such unauthorized use shall be the responsibility of the User until the User notifies MAILNJOY of such use.<\/p>\n\n\n

MAILNJOY shall in no event be liable for any direct or indirect damages resulting from the use of the account by a third party, whether or not authorized by the User.<\/p>\n\n\n

MAILNJOY protects the integrity, confidentiality, and administrative, physical, and technical security of the User\u2019s personal information.<\/p>\n\n\n

3) Financial terms<\/h2>\n\n\n

By subscribing to MAILNJOY Services, the User agrees to pay the price corresponding to the selected Services and the User\u2019s country of residence.<\/p>\n\n\n

Unless otherwise specified, payment for the Services must be made at the time of subscription in euros or U.S. dollars.<\/p>\n\n\n

The prices displayed on the Site by default include French VAT at the rate in effect at the time of billing. Once logged into their customer account, customers will see prices that reflect the VAT rate applicable to their billing country.<\/p>\n\n\n

Additional charges may be added to the invoice depending on the User\u2019s country of residence and applicable laws and regulations.<\/p>\n\n\n

3.1 Refund Policy: Exercising the Right of Withdrawal<\/h3>\n\n\n

When the User makes their first purchase after buying credits, they expressly waive their 14-day right of withdrawal.<\/p>\n\n\n

If the product has not been used, the User may exercise their right of withdrawal within 14 calendar days of purchase. To exercise this right, the User must notify MAILNJOY of their decision to withdraw by sending an unambiguous statement via email to support@mailnjoy.com<\/a>.<\/p>\n\n\n

To ensure compliance with the withdrawal period, the User need only submit a notice regarding the exercise of the right of withdrawal before the expiration of the 14-calendar-day withdrawal period. The refund will be issued no later than 14 days after the date on which the User notified MAILNJOY of their decision. This refund will be issued via the payment method used for the original transaction.<\/p>\n\n\n

4) Use of the Services<\/h2>\n\n\n

4.1 Compliance with applicable regulations<\/h3>\n\n\n

Each Party declares that it complies with the regulations applicable to its business.<\/p>\n\n\n

In general, the User warrants that the information sent via MAILNJOY\u2019s Services does not violate any legal or regulatory provisions or provisions arising from international agreements applicable to the User, including those in force in France, in the country where the User conducts business, and in the country where the individuals on the distribution lists reside, nor does it infringe upon the rights of third parties.<\/p>\n\n\n

4.1.1 User\u2019s Intellectual Property Rights<\/h4>\n\n\n

The User authorizes MAILNJOY to use their name, brand, and visual identity solely for the purpose of providing the Services.<\/p>\n\n\n

The User warrants to MAILNJOY:<\/p>\n\n\n\n